Locked out of a seminar room full of upset helping professionals and nurses.

Beyond Kale and Pedicures: Can We Beat Burnout & Compassion Fatigue?

This article was originally published online on April, 27 2015 and was updated…


Why It Is Time to Stop Using "Compassion Fatigue"

There are many terms used in the literature, online, and by educators to…


Office Communication

Pandemic Etiquette: Tips to Manage Communication Expectations for Teams

Since email came into the workplace, followed by texting and a variety of…


Blocks

A New Balancing Act: Resources to Manage Working from Home & Parenting During the Pandemic

Over the past few weeks, we have heard from many parents and guardians about…


Marathon

This is a Marathon, Not A Sprint: Understanding Reactivity & Staying Grounded - Part Two

As we continue to face this global crisis, we all need to be mindful about our…


Sihouette of a person running with the sun setting

This is a Marathon, Not A Sprint: Strategies to Address Wear & Tear - Part One

There is now wide consensus that responding to the COVID-19 pandemic will take…


Sihouette of a person running with the sun setting

Il s’agit d’un marathon, pas d’un sprint : stratégies pour prévenir l’épuisement – Première partie

Il n’existe aucun consensus à l’effet que la réponse à la pandémie de COVID-19…


Call center

Ayez une bonne pensée aujourd’hui pour les préposés des centres d’appels

En regardant les nouvelles ce matin, j’ai constaté les longues périodes…


Call center

Today, Spare a Thought for the Call Centre Operators

I was catching up on the news this morning and reading about the long wait…