COVID19


Resources designed for helping professionals to help navigate the uncertainty of COVID-19 and other crisis situations.


Articles


Videos

Feet on the Floor: Grounding Technique with Diana Tikasz

Psychological PPE: Exploring Compassion Fatigue and Burnout during COVID


COVID-19

A-Shift-in-Perpsective

FEB 18, 2021

A Shift in Perspective: Why It’s Time to Stop Using “Compassion Fatigue”

Françoise Mathieu talks with Diana Tikasz. Dr. Ginny Sprang and Dr. Brian Bride about the term “compassion fatigue” and why it is time for an update on terminology.


Compassionate Leadership webinar

SEPT 17, 2020

Compassionate Leadership: Webinar with the Experts

Françoise Mathieu, Cambria Rose Walsh and Tamsyn Brennan, three experts in the field of leadership and organizational health, discuss the key components of compassionate leadership during times of crisis.


Psychological PPE

JUNE 22, 2020

Psychological PPE during COVID -19 (Free Webinar)

As a psychiatrist juggling work and homeschooling during this pandemic, I quickly realized that I needed to develop tools to keep myself physically and emotionally healthy – I needed to grab my psychological PPE.


Pandemic etiquette

MAY 19, 2020

Pandemic Etiquette: Tips to Manage Communication Expectations for Teams

Each team will have to navigate their unique workplace culture and demands of their workload to come to an agreement about workplace etiquette during this pandemic. Here are some suggestions to consider.


Building Blocks

MAY 7, 2020

A New Balancing Act: Resources to Manage Working from Home & Parenting During the Pandemic

Although there are no miracle solutions to the complex challenge of juggling home life and remote work, there are some excellent resources available.


Marathon

APRIL 9, 2020

This is a Marathon – Not A Sprint: Understanding Reactivity During COVID-19 & Strategies to Stay Grounded

How do we understand our knee-jerk reactions to stress and how can we stay grounded in the face of uncertainty?  This is Part Two of our strategies to stay well in the long-term.


Group Marathon

APRIL 2, 2020

This is a Marathon – Not A Sprint: Strategies to Address Wear & Tear in Helping Professionals during COVID-19

What can we do to remain clear-headed and balanced during this pandemic?  This is Part One of our strategies to stay well in the long-term.


Leaders circle

MARCH 26, 2020

Leaders Are People Too: Staying Well During COVID-19 – an interview with Dr. Patricia Fisher

Dr. Fisher shares best practice recommendations for leaders amidst the stress of the COVID-19 pandemic.


Telephone

MARCH 19, 2020

Today, Spare a Thought for the Call Centre Operators

Most operators were already experiencing very high-pressure work environments before this pandemic unfolded – here is what may be happening at the receiving end of that phone call, live chat or email.


Stress and Uncertainty - Foggy Road

MARCH 16, 2020

Dealing with Stress & Uncertainty

Françoise Mathieu shares three essentials tools to stay grounded, healthy and thinking clearly – even when we don’t have much control at all.


Videos and Audio


Grounding Technique: Feet on the Floor with Diana Tikasz, MSW, RSW

Excerpt from Diana Tikasz’s online course: Staying Grounded in Stressful Work


Ten Strategies for Managing Compassion Fatigue & Secondary Trauma with Françoise Mathieu

Françoise Mathieu shares 10 strategies for managing the impact of difficult work. Filmed by the Workers’ Compensation Board of Alberta in March 2018.

Please note that, as this presentation was filmed in 2018, the examples provided were prepared for the climate of healthcare at that time.


One in Ten, S2, Ep. 8: This Is a Marathon, Not a Sprint: Pacing Yourself Through the Pandemic

https://www.buzzsprout.com/280046/3463774-this-is-a-marathon-not-a-sprint-pacing-yourself-through-the-pandemic

Child protection professionals have tough jobs on any day. Add in a pandemic, and you’re piling stress on top of stress. In this episode of the One in Ten podcast, Françoise shares strategies to cope with the added stress and fear of a pandemic while working in fields that already have their share of these issues on the best of days.

The One in Ten podcast is brought to you by National Children’s Alliance, the largest network of care centers in the U.S. serving child victims of abuse.


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Contact Us


Frequently Asked Questions


About TEND

We provide education and consulting to a broad spectrum of workforces encountering stress and intense workloads. Our training assists helping professionals to understand and address the natural consequences of working in a high-stress and trauma-exposed workplace.

In 2002, our Executive Director, Françoise Mathieu. began offering training and education on compassion fatigue and secondary traumatic stress. A few years later, and with the expertise of organizational health expert Dr. Patricia Fisher, TEND was founded. Their shared mission of “helping the helper” has been the catalyst for two decades worth of training and resources. In 2021, Dr. Fisher officially retired and now serves as a Senior Advisor to our team.

We have two teams that work together to create, coordinate and deliver our training:

Our TEND Specialists are experienced professionals from the fields of mental health, organizational health, and resilience integration. Our presenters are some of the best at addressing challenging topics in a way that is approachable, relatable, and easy to grasp.

Our TEND admin team supports the day-to-day functioning of all of our services. When you submit our Contact Us form, it is our friendly admin team that you will be hearing from.

You can learn more about the people of TEND here. 

The terms helping professional and caring professional are used to describe those whose role it is to help, care for, or protect others. This includes healthcare professionals, first responders, lawyers, judges, counsellors, therapists, teachers, funeral workers, animal care workers, customer service representatives – and so many more.

If your job is to help others – whether that be through treatment, counselling, advocacy, volunteering, community outreach, or customer service – you are a helping professional.

Our Services

We are pleased to offer a variety of options depending on your needs.

If you are looking for training that you can access at anytime and from anywhere, check out our On-Demand Courses or consider a subscription to our Psychological PPE Program. If you would like to learn how to deliver workshops on empathic strain and burnout, consider enrolling in our TEND Train the Trainer Program.

If you are leader, we offer an intensive program on Compassionate Leadership.

If you are looking for training for your team or organization, check out our catalogue of webinars, learn more about our live training options, or contact us for a customized solution. Looking for a keynote speaker? Inquire about availability.

Each year we offer our CARE4YOU Conference. Join our mailing list and be the first to know when registration is open.

Haven’t found what you need? We also host a library of resources, videos, and articles that are freely available to anyone in need of evidence-informed strategies.

Our training addresses the natural consequences of working in a high-stress, trauma-exposed workplace. Topics covered in our education include:

  • Empathic strain (also known as Compassion fatigue)
  • Secondary trauma (also known as Vicarious trauma)
  • Burnout
  • Moral distress
  • Organizational health
  • Post-traumatic growth
  • Navigating crisis and uncertainty
  • Conflict
  • Compassionate leadership

Yes. Several of our TEND Specialists have held or currently maintain positions of leadership in their respective field and are uniquely qualified to offer insight and education to leadership. View our webinar catalogue for sessions specifically designed for leadership (under the  “Learning for Leadership” section) or check out our Compassionate Leadership Program. 

Unfortunately, no. However, if you are in crisis, you deserve support. There are resources available to you:

Crisis Services Canada
Mental Health America
List of International Suicide Hotlines

Note that the information presented in our services is not intended to be a substitute for professional advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a physical and/or psychological condition. Never disregard professional medical advice or delay in seeking it because of something you have read or seen on TEND’s website or during our online courses.

Yes. We offer consulting services to individuals and organizations looking for professional advice, guidance, and support. Get in touch.

Yes. All of our trainings can be delivered in French. However, our capacity to do so is limited by the availability of our French speaking presenters. If you require a French or bilingual presentation, please get in touch well in advance of your preferred presentation date.

We also offer some of our most popular resources in French.

Virtual Training

All of our training and education options can be delivered virtually. Check out our catalogue of webinar offerings or contact us to discuss a customized solution.

Zoom. We have found this to be most accessible and reliable platform for our clients.

Here is an outline of the process:

  • The first step is to connect with our team to coordinate the details of your virtual event including date, time, presenter, and topics.
  • Our Webinar Support Coordinator will send you a Zoom link. You will distribute this link to participants. Participants will use this link to register for the live event. Once registered, participants will receive an email with instructions to access the live event as well as a series of reminders.
  • On the day of the live event, a TEND IT representative will be available on the webinar to assist with any technical issues. While we do our best to help when we can, note that there may be times when we are unable to assist due to issues outside of our control (e.g., firewall protections, hardware issues, poor internet connection). If you have access to your own IT team, we recommend connecting with them before your event to ensure smooth sailing.
  • Following the live event, our team will send you a link to access an on-demand version of your webinar. This pre-recorded session will be available for 30-days.

Note that customized virtual training sessions are not recorded.

Absolutely – in fact, we encourage it. Our priority at TEND is ensuring that the content of your virtual training is appropriate and meaningful to your people’s needs. After a training agreement has been signed, the TEND Trainer will contact you to arrange a 30-minute “Meet the Trainer” call.

Our standard trainings can host 500 participants.

We can accommodate larger groups – however, an additional fee may be necessary to cover the increased capacity. Just tell us what you need and we will find a solution that suits you best.

For two reasons:

1.) We have found that participants are more likely to engage when the session is not recorded.

2.) To ensure respect for the privacy of our clients and participants of our virtual trainings. You can learn more about our commitment to privacy here.

Note that the recordings that are provided to your team following a live event are pre-recorded versions. These sessions were recorded without an audience and, therefore, are not specific to any one profession or organization.

Live Training

All of our training and education options can be delivered in-person at your organization.

However, at this time, our ability to offer in-person options may be restricted by public health guidelines. The health and safety of our team members, our clients, and our communities are top priorities. As things change and evolve, we will reassess our capacity for in-person training.

Contact us and we will be happy to explore options with you.

Pricing

Yes. We offer group pricing for all of our On-Demand Courses, e-books, and subscriptions. Contact us and we will be happy to send you some options.

We accept Visa and Mastercard or you can pay by cheque or PayPal.

For Canadian clients, we can accept EFT.

Ready to book a training? Need more information?

Contact us – we would love to hear from you.


Live Workshops


LIVE WORKSHOPS


In light of events unfolding around the world, TEND is working with our clients to find the best and safest options to fulfill training requests. The safety of our clients, team and communities is always our first priority. Since TEND operates on a global scale, we are constantly re-evaluating the feasibility and safety of in-person training. If you are interested in live training, please contact us directly at info@tendacademy.ca or call us 613-547-3247.



Virtual Learning

TEND to your high-stress teams with virtual learning

Since 2002, TEND has been delivering training and education to helping professionals around the world. Our team of specialists are experienced professionals in the fields of mental health, organizational health, and resilience integration

Why invest in our online education?

Accessible for remote teams: The landscape of work has changed. Offering virtual education is a smart move for organizations looking to offer flexible learning opportunities for hybrid workers.

An Ideal length for busy people: Each webinar is 60 minutes in length with 15 minutes allotted for a Q&A period with the presenter following the session.

Tailored to your team’s needs: The booking process begins with a “Meet the Trainer” session to ensure that the webinar content is relevant to your organization’s specific needs and goals.

On-demand recordings: Perfect for team members who cannot attend live or who learn best through repetition. Participants will have access to a prerecorded version of each webinar for 30-days.

Download our full catalogue of webinar offerings

Not sure what your organization needs?

Connect with our team and we’ll help guide you to the right option.


Most Requested Webinars


Empathic Strain & Secondary Trauma 101: Foundations Level I

Developed by Françoise Mathieu, M.Ed, RP

We pay an emotional price for doing the work that we do. Repeated and chronic exposure to large volumes of difficult stories can erode our sense of empathy for others. We can become hardened and desensitized to suffering – or conversely, we can become swallowed up by their pain.

Since the demand often outweighs what we can offer, we may also find ourselves experiencing moral distress when we cannot help everyone who comes to us. What is the impact of this on our physical and emotional well-being? How can we stay well while doing difficult work?

This session provides a foundation for understanding these very real “occupational hazards.”

  • Level of Exposure: Identify your personal risk factors
  • Warning Signs: Recognize when you are approaching the “red zone” and take action
  • Assess: What are your current strategies at home and at work?
  • Make a Plan: Steps to address your vulnerabilities

How Challenging Work Changes Us: Foundations Level II

Developed by Françoise Mathieu, M.Ed, RP

As helping professionals, we have a deep understanding of the complex web of factors that can influence an individual’s health and well-being. However, when we consider our own functioning, we sometimes fail to recognize those same influences in ourselves. In order to effectively address secondary trauma, burnout, and other related concepts, we need to take a step back and thoroughly examine the factors that influence our behaviours, thoughts, and beliefs.

This advanced webinar on secondary trauma invites participants to take a systematic review of their risk factors and areas of stress in both their professional and personal lives.

  • Numbing Out and Shutting Down: Assessing personal and professional risk factors in the context of difficult work
  • Coming Home to Secondary Traumatic Stress: Recognizing how our work impacts our loved one
  • Career-Sustaining Behaviours: Five focus areas to reduce secondary trauma
Prerequisite Recommended: This webinar expands on the information and concepts presented in Empathic Strain & Secondary Trauma 101: Foundations Level I.

Key Tools to Safeguard Your Well-Being: Practical Strategies for Individuals & Teams

Developed by Diana Tikasz, MSW, RSW

We spend time and attention ensuring that we protect our clients and the people we serve from harm. We are diligent about physical hygiene, strict about confidentiality and mindful about boundaries. However, as helping professionals, we don’t often turn that same level of attention towards our own well-being – particularly when it comes to protecting our emotional and mental health. Research shows that without adequate emotional protection, we risk our health, our relationships and – ultimately – our ability to do this work.

This webinar provides practical and easy-to-implement strategies to help staff and organizations protect themselves from the consequence and challenges of difficult work.

  • Hot, Walk & Talk Protocol: How to assist a team member following a distressing or disturbing incident
  • Low Impact Debriefing: Strategies for teams to reduce exposure
  • The Window of Tolerance Framework: Learn how to re-frame your automatic responses
  • The Power of the Pause: Quick strategies to re-center and reset

Forging Ahead: Using the Five R’s to Recalibrate Your Teams

Developed by Françoise Mathieu, M.Ed, RP

As we move into the next phase of the pandemic, many of us are trying to catch our breath after the intense pace of the last two years. However, more uncertainty is ahead. The landscape of our work has been irrevocably changed and leaders are tasked with the responsbility of guiding our teams into this new world. How do we move forward as teams ensuring that we stay healthy and compassionate? How do we navigate constant change, particularly when many elements are outside of our control as individuals?

Based on research on change management and compassion satisfaction, this webinar explores key strategies for leadership that go beyond the basics of self-care.

  • Are Self-Care & Stress Balls Working? Taking stock and identifying your areas of concern
  • When Depletion Becomes the Norm: Understanding the harmful effects of chronic stress, uncertainty, and unpredictability
  • The Five R’s: A five-part model for guiding your next steps

Compassionate Leadership: Managing Teams During the New World of “Business as Unusual”

Developed by Françoise Mathieu, M.Ed, RP

We have witnessed a seismic upheaval of the values, priorities, and goals of our people and communities. Recruitment and retention are top concerns. The landscape of work has changed, and, as leaders, we need more than a temporary solution; we need a culture shift.

Compassionate leadership is an approach to leadership that prioritizes connection. Compassionate leaders strive to embed a philosophy of caring and integrity into the culture of their workplace. Although the basic tenets of compassionate leadership are simple, implementing them in the face of limited resources, crisis situations, and established organizational cultures can feel insurmountable – and pose a challenge for even the most experienced leader.

This webinar will provide an overview of compassionate leadership, discuss common barriers, and suggest strategies to overcome them.

  • The Four Pillars of Working Well: Understanding the signature strengths of a healthy workplace
  • A Grassroots Movement: Why compassion is important at all levels of management
  • Compassionate, Not Permissive: Debunking myths and misconceptions

Navigating Through the Fog: Maintaining our Ability to Think Clearly During Times of Stress

Developed by Françoise Mathieu, M.Ed, RP

High stakes, lots of pressure, intricate problems, and few resources – crisis situations challenge us to respond quickly, compassionately, and creatively. But how do we retain the ability to think clearly when the reality is that many of us are launched into crisis situations already tired and depleted?

When experts discuss burnout, secondary trauma, and moral distress in times of crisis, they often overlook a crucial contributing factor – plain old fatigue.

In this webinar, we will discuss the neurophysiology of crises, stress, and uncertainty, and learn evidence-informed strategies to keep service providers and their leaders thinking clearly.

  • Viral Hoarding: Understanding our reactions to crisis situations
  • History of Crisis: Examining “lessons learned” from past crises
  • Brain Fog: What is it & how can we manage it?
  • Wear & Tear: Discuss the impact of this often-overlooked factor and learn evidence-informed strategies to stay focused and clear-headed



Upcoming Programs and Events

The Compassionate Leadership Program

Gain the skills and tools needed to successfully and confidently lead your organization as a compassionate leader.

$3,250.00 CAD + Tax

TEND Train the Trainer Program

An online course that provides practical skills in designing and delivering workshops that address the challenges of working in a high-stress and trauma-exposed work.

$2,950.00 CAD + Tax

Our Team

TEND passion

EXECUTIVE DIRECTOR

FRANÇOISE MATHIEU

M. Ed, RP, CCC
Kingston, Ontario

Françoise Mathieu is a sought-after speaker and educator in Canada, the U.S. and around the world. With over 20 years of work in the field of mental health, she brings with her extensive experience as a crisis counselor, and nearly a decade of working with Health Canada’s CFMAP (Canadian Forces Member Assistance Program).

Françoise co-founded TEND Academy with Dr. Patricia Fisher and divides her time between public speaking engagements and working with organizations looking to train their teams on topics such as burnout, empathic strain, compassion fatigue, vicarious trauma, high stress workplaces, self-care and provider wellness.

Françoise is the author of The Compassion Fatigue Workbook, published by Routledge in 2012 as well as the author of several feature articles. She is a co-founder and regular contributor to the Psychological PPE Program.


TEND ASSOCIATES

CAMBRIA WALSH

LCSW
San Diego, California

Diana

DIANA TIKASZ

MSW, RSW
Hamilton, Ontario

DONNA SHANOR

LCSW, LCDC
Austin, Texas


Jennifer Russel

DR. JENNIFER RUSSEL

MD, FRCPC(C), MSW
Vancouver, British Columbia

JOHN BORTHWICK

BA, M.Div
Guelph, Ontario

KATHLEEN GORMAN

MSW, RSW
Treaty 6 Territory, Alberta


MEAGHAN WELFARE

BA
Kingston, Ontario

SARAH STEWART

RSW
Guelph, Ontario

Tamsyn

TAMSYN BRENNAN

MSW, RSW, MBA
Halifax, Nova Scotia


SENIOR ADVISORS

DR. MIKE CONDRA

Ph. D., C. Psych
Kingston, Ontario

DR. PATRICIA FISHER

Ph.D., R.Psych.(Ret.)

ADMINISTRATIVE TEAM

LISA DOULAS

Director of Operations

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AMANDA O’HANDLEY

Communications & Content Lead

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ALISON GOODFELLOW

Client Support Lead

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JENNIFER PINARD

Virtual Learning and Research Coordinator

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HAROON ASHRAF

IT & Web Specialist

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LUCY LEHMAN

Program Coordinator

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Individuals

We support individuals by providing accessible education, tools, and resources for managing the effects of high-stress and trauma-exposed work.

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Leadership

We support the development of transformational leadership and management practices that take into consideration the complex, specialized challenge of supervising staff who work within high stress systems.

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Organizations

We support organizations by fostering a collaborative approach among staff and management leading to lowered attrition rates, increased cohesion among teams, and improved outcomes for clients.


WHO WE ARE

We are a team of experienced educators with extensive backgrounds in the fields of mental health and organizational well-being. Since 2001, our educators have given thousands of workshops across Canada, the United States and around the world.

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WHAT WE DO

We provide education and resources to helping professions, leadership, and organizations to help them stay healthy, effective and engaged while doing challenging work.

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