This webinar series offers essential strategies, tools and resources to help organizations front line workers and their leaders to support their clients and one another.

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Online Education for Helping Professionals & Leaders

Since 2008, TEND has been delivering virtual training to helping professionals around the world. We TEND to everyone on the team – front line workers, supervisors and managers and support staff, all of whom need concrete, evidence-informed tools and strategies to empower them and their organizations

This webinar series offers essential strategies, tools and resources to support you and your teams.

Each webinar includes:

    • Access to a recorded replay
    • Handouts
    • Copy of slides
    • List of Recommended Resources

Download a PDF Brochure


Webinar Topics

Training for All Staff

Compassion Fatigue & Secondary Trauma 101: Understanding the Essentials

We pay an emotional price for doing the work that we do. Repeated and chronic exposure to large volumes of difficult stories can erode our sense of empathy for others. We can become hardened and desensitized to suffering – or conversely, we can become swallowed up by their pain.

Since the demand often outweighs what we can offer, we may also find ourselves experiencing moral distress when we cannot help everyone who comes to us. What is the impact of this on our physical and emotional well-being? How can we stay well while doing difficult work? This session provides a foundation for understanding these very real “occupational hazards.”


How Challenging Work Changes Us: Advanced Training on Secondary Trauma

As helping professionals, we have a deep understanding of the complex web of factors that can influence our client’s health and wellbeing. However, when we consider our own well-being, we sometimes fail to recognize those same influences in ourselves. In order to address secondary trauma, burnout and other related concepts, we need to take a step back and thoroughly examine the factors that influence our behaviour, thoughts and beliefs.

This webinar invites participants to take a systematic review of their risk factors and areas of stress in both their professional and personal lives.


When Morality Meets the “Red Tape”: Strategies for Reducing Moral Distress & Creating an Ethical Climate

As helping professionals, we are being asked to do more with less for clients who are more diverse and complex than ever before. We juggle competing demands and expectations and we struggle when policies and procedures contradict our beliefs and training. This unhappiness can breed a workplace of contempt and frustration. How do we offer quality, patient-centered care while preserving our health amidst these challenges? How do we navigate the complicated line between what is right and what is mandated?

The first step to untangling this complex situation is to understand moral distress and its consequences.


Introduction to Psychological First Aid: Based on the National Child Traumatic Stress Network’s 8 Core Actions

Stress, grief, loss and trauma have a powerful impact on a person’s ability to cope in the wake of a traumatic event. As service providers, we need to be prepared to support our clients – and one another – through challenging times.

Psychological First Aid (PFA) is an evidence-informed approach aimed at assisting individuals experiencing emotional distress following a traumatic and/or highly disruptive event. This introductory webinar will explore the National Child Traumatic Stress Network’s (NCTSN) 8 Core Actions of Psychological First Aid.


Tools to Safeguard Your Well-Being: Practical Strategies for Individuals & Teams

We spend time and attention ensuring that we protect our clients and the people we serve from harm. We are diligent about physical hygiene, strict about confidentiality and mindful about boundaries. However, as helping professionals, we don’t often turn that same level of attention towards our own well-being – particularly when it comes to protecting our emotional and mental health. Research shows that without adequate emotional protection, we risk our health, our relationships and – ultimately – our ability to do this work.

This webinar provides practical and easy-to-implement strategies to help staff and organizations protect themselves from the consequence and challenges of difficult work.


Calming the Storm: Foundational Skills in Verbal De-escalation

It is inevitable that, as helping professionals, we encounter individuals who are frustrated, angry and dissatisfied and who unleash these emotions onto us. These interactions can range from uncomfortable to frightening and can leave us feeling frustrated, fearful and “on edge.” Without the skills and confidence to handle these situations, we run the risk of damaging our relationships with others as well as contributing to our own emotional exhaustion and burnout.

Verbal de-escalation is a set of practical skills that reduces the level of emotional and behavioural agitation, leads to a safer workplace, and results in less emotionally damaging outcomes. 

  • Escalation from the Inside: Understand the psychological & behavioural aspects of emotional escalation
  • The Four Cornerstones: Learn how to implement the four critical components of verbal de-escalation
  • Traps & Pitfalls: Learn how to identify common challenges and how to avoid them


Making Conflict Work: Conflict Resolution Skills for Helping Professionals

Our work landscape is rapidly changing. Organizations face new policy mandates, resource shortages and other stressors which can lead to work environments fraught with uncertainty and conflict. To add to this, individuals must navigate the normal consequences of high-stress work including burnout and trauma exposure. The combination of these factors can amplify conflict in the workplace and, when conflict is minimized or overlooked, this tension can have disastrous effects on the health of an individual and the organization.

However, when conflict is harnessed in a positive manner, it can be a source of growth, opportunity, and success. In this webinar, participants will learn the importance and value of workplace conflict.

  • Conflict Defined: What is it, why is it important and what does it mean to you?
  • Conflict Management Styles: Identify your style and learn the pros & cons of each style
  • Assertive Communication: Practical skills to help navigate conflict


Training for Leaders

Building Resilient Teams: Leadership in Trauma-Exposed Environments

Our staff are the heart of our organizations. As leaders, it is our goal is to build strong and resilient teams that can thrive in the face of challenging work. The first step towards this goal is to understand the unique challenges of trauma-exposed work and to devise strategies to build resiliency and capacity in our teams.

Grounded in trauma research and organizational psychology, this webinar is based on the work of Dr. Patricia Fisher, a specialist in the field of organizational health. Participants will learn best practices for managing and leading in trauma-exposed workplaces.


Steady Hand at the Helm: Effective Leadership During Times of Uncertainty

Chronic stress, trauma exposure and heavy workloads can have an enormous impact on the health of an organization. The unpredictability of our current climate combined with shifting work environments have created a complex, pressure-cooker environment for leaders and their teams. Balancing workplace wellness has become far more complicated and – as research shows – even more critical.

This webinar will discuss the challenges of being a leader during crisis situations and will offer expert recommended tools to understand, assess and map out a stepwise approach to keeping your team (and yourself) healthy during times of crisis.


Compassionate Leadership: Managing Teams during the New World of “Business as Unusual”

Many of us are now facing a new and rapidly shifting landscape at work with policies and produces that seem to change on the daily. High levels of trust, clear communication, flexibility and perceptions of fairness are all signature strengths of healthy workplaces and strong leaders. How can we demonstrate compassionate leadership during these challenging times when resources are limited and pressures and unpredictability are high?

This webinar will explore the concept of compassionate leadership and provide a foundation for understanding this vitally important leadership style.



Training for COVID-19 & Crisis Situations

Navigating Through the Fog: Maintaining our Ability to Think Clearly in Times of Crisis

High stakes, lots of pressure, intricate problems, and few resources – the current pandemic challenges us to respond quickly, compassionately and creatively. But how do we retain the ability to think clearly when, the reality is, that many of us were launched into this crisis already tired and depleted?

When experts discuss burnout, compassion fatigue and moral distress in times of crisis, they often overlook a crucial contributing factor – plain old fatigue.

In this webinar, we will discuss the neurophysiology of crises, stress and uncertainty and learn evidence-informed strategies to keep service providers and their leaders thinking clearly.


Compassion Fatigue & Secondary Trauma 101: Understanding the Essentials During Times of Crisis

We pay an emotional price for doing the work that we do. Repeated and chronic exposure to large volumes of difficult stories can erode our sense of empathy for others. We can become hardened and desensitized to suffering – or conversely, we can become swallowed up by their pain.

With the added pressure of the current pandemic, limited resources, and “red tape,” our ability to remain grounded and compassionate is being tested unlike ever before. This session provides a foundation for understanding these very real “occupational hazards” in the context of crisis and disruptive times.



Goodnight Zoom: Strategies for Working Remotely while Maintaining a Community of Practice and Some Routine

During this pandemic, many of us are working from home while also dealing with personal challenges and demands from loved ones. This new work environment brings additional challenges: constant interruptions, non-stop Zoom meetings and an onslaught of digital communication. Neuroscience has demonstrated that, it not carefully managed, switch-tasking and technology can have a negative impact on our productivity and overall well-being.

In this webinar, we will discuss strategies to adapt to this new environment as well as learn tools to support one another through difficult moments and how to stay connected as a remote team.





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