Making Workplace Conflict Work for You: Three Key Strategies

By Meaghan Welfare, Conflict Management Practitioner

In today’s workplace we can be certain of only three things: there will be change, there will be stress and there will be conflict. It’s inevitable. As we navigate through our work days, we are confronted with conflict on different scales: perhaps someone drank the last cup of coffee and didn’t make more, maybe someone jammed the photocopier and walked away, or maybe you are experiencing bullying and harassment. The fact of the matter is that conflict has an ubiquitous influence on our working relationships. A recent survey conducted by CPP Global found that employees spend an average of 2.8 to 3.3 hours a week dealing with conflict, (low level and un-escalated conflict) and human resource workers spend upwards of 51% of their week addressing conflicts. A 1996 study demonstrated that 42% of a manager’s time is spent on conflict-related negotiations.

So, the million dollar question…What can we do about this?  While conflict is never truly preventable, we can learn effective approaches for maximizing positive outcomes and harnessing conflict to make it work for us.

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Interview: How to use the Compassion Fatigue Workbook with your students

The Compassion Fatigue WorkbookToday, I am delighted to offer you an interview with Tanea Fortin, a Certified Child and Youth Counsellor and professor in the Child and Youth Worker program at St Lawrence College in Kingston, Ontario. Tanea has a wealth of experience working with children and youth, and is no newcomer to Compassion Fatigue education – she attended one of the very first workshops that Robin Cameron and I offered over a decade ago. Since then, Tanea has integrated concepts of self care into all of her teaching. I have had the pleasure of visiting Tanea’s class about once a year to meet her students and answer questions. When the Compassion Fatigue Workbook was published last year, Tanea decided to select it as one of her textbooks for the placement course.  I wanted Tanea to have the opportunity to share with other instructors what she has found useful. Tanea also generously offered to share two of her handouts with us. They are included as downloadable documents in the body of the text. Read More