Become an advocate for healthier workplaces.

Since 2008, TEND has trained thousands of helping professionals to design, deliver, and champion trauma-informed education within their organization.

Design & Deliver Workshops

Well-trained educators are essential to the health of an organization.

We train you to train others on secondary trauma, empathic strain, and other topics necessary to keep frontline workers, managers, and leadership functioning at their best.

Develop a Trauma-Informed Lens

Our participants understand what makes a high-stress, trauma-exposed workplace unique.

This perspective changes the way they work and is a guidepost for everything from workshop delivery to strategic planning at the leadership level.

Program instructor

With Françoise Mathieu

Françoise Mathieu, M. Ed., RP, is an educator, speaker, and trauma-trained therapist. She is the author of The Compassion Fatigue Workbook, founding member of the Secondary Traumatic Stress Consortium, and the Executive Director of TEND.

Since 2001, she has given thousands of workshops and keynote addresses on secondary traumatic stress, burnout, and other related topics to those in the fields of health care, child welfare, the criminal justice sector, social and human services, emergency response, armed forces, and more.


We look forward to hosting you at the Yorkville Royal Sonesta Hotel Toronto for our two-day in-person sessions.

Everything you need to build your presenter toolkit including workbooks, online courses, presentation slides, resources, and more.

Reconnect during the virtual Q&A sessions. These online discussions provide an opportunity to check-in after practicing your skills as a trainer.


Monday, October 16, 2023 | 8:30AM - 4:30PM ET


The Foundations of an Empathic Strain & Secondary Trauma Workshop

What are your prior experiences as a trainer? What are your goals? We begin the program with an assessment of strengths and challenges, then explore the educational and experiential goals of a successful secondary trauma workshop.


Lessons Learned: Essential Tips for Presenters

Françoise shares her top lessons learned over her 25+ year career. We also explore delivery modalities for specific audiences and the latest research on secondary trauma and empathic strain.


Tuesday, October 17, 2023 | 8:30AM - 4:30PM ET


Building Your Presenter Toolkit

How do we integrate self-care and grounding skills into our workshops? We discuss the neurophysiology of the pandemic on helping professionals and learn best practices for presenting the “business case” for trauma-informed education.

Presented by special guest, Diana Tikasz, MSW, RSW


Organizational Health & Your Next Steps

We explore the basics of organizational health and how these concepts relate to secondary trauma education. We also learn how to perform a needs assessment and build an action plan for next steps.


Thursday, November 16, 2023 | 12:00 PM - 1:15 PM ET


After getting a chance to test out your skills, we reconnect to check-in with one another. How is it going? What worked and where do we go from here?


Thursday, February 15, 2024 | 12:00 PM - 1:15 PM ET


Our final check-in for the program. What are next steps for you as a trainer?

The Yorkville Royal Sonesta Hotel Toronto

220 Bloor St W, Toronto, ON M5S 1T8



CAD + Applicable taxes.
$500 non-refundable deposit due at time of enrollment.




Individuals who wish to acquire the tools and skills to educate others on the basics of secondary trauma, empathic strain, and other concepts relevant to helping professionals.

Past participants of this program include professionals from healthcare, education, legal fields, policing, military, government agencies, public health, advocacy, animal welfare, and many others.

Yes. The instructor teaches this program with the assumption that you are familiar with the concepts of empathic strain (also known as compassion fatigue) and secondary traumatic stress.

If these concepts are new to you, not to worry. All participants of the Train the Trainer Program will be given access to our Compassion Fatigue 101 on-demand course. This online course must be completed prior to the live event and if included in your registration fee (If you have already completed this online course, you do not have to re-do the course – however, you are encouraged to review the material).

You will also review the basics of trauma-informed care prior to beginning the Train the Trainer Program. These materials will be made available to you upon receipt of your course fee or non-refundable deposit.

We encourage all participants to set aside 4-hours of protected time prior to the beginning of the program to review the introductory material.

You will require a reliable internet connection, a microphone, and webcam. Participants will also need to be comfortable using the online program Dropbox to access materials for this program.

Yes. Both of the virtual Q&As sessions will be recorded and can be viewed on your own schedule. Note that live sessions are not recorded. Please also note that all timings in this course are in Eastern Time (ET).

Prior to the live event, participants will receive access to the Compassion Fatigue 101 online course, the Staying Grounded in Stressful Work online course, and the Making Conflict Work: Conflict Resolution Skills for Helping Professionals webinar recording. On the first day of the live training, participants will receive a copy of The Compassion Fatigue Workbook and the TEND Train the Trainer Manual. Participants will also receive access to presentation slides, handouts, resources, and other materials via Dropbox.

We reserve the right to cancel this course should the number of registrations be insufficient. We are not responsible for any costs that may be incurred by the cancellation of this course.

In the event that TEND cancels this program, all course fees including deposits will be returned to participants.

Cancellations must be received 30-days prior to the beginning of this course.

If you choose to cancel your registration on or before Monday, September 18, 2023, you will receive a refund of your course fee minus the registration deposit of $500.00 CAD. This deposit can be put towards a future program.

No refunds will be issued on or after Tuesday. September 19, 2023. A colleague may attend in your place.

Note that TEND is not responsible for any costs incurred related to travel or accommodation to the event space.

Terms & Conditions apply

In order to ensure a personalized experience for all participants, registration for this program is limited. If the current session is full, please email Alison, our Client Support Lead, to be placed on our waiting list.

Yes. We offer our Train the Trainer program as an in-house training to organizations. Contact us to learn more.


The two-day live training sessions on October 16-17, 2023 will be held at The Yorkville Royal Sonesta Hotel Toronto located at 220 Bloor St W, Toronto, ON M5S 1T8.

The largest airport closest to the venue is the Toronto Pearson International Airport. There are many options to get from Pearson Airport to the venue including public and private options. Visit the Pearson Airport website for an extensive list of transportation options.

There is also a smaller airport, the Billy Bishop Toronto City Airport, located downtown.

Participants can book accommodations directly at the venue. Other options within walking distance include:

Class size is limited.

We anticipate that this event will sell out quickly. Please let us know as soon as possible if you intend to participate.