Become an advocate for healthier workplaces.

Since 2008, TEND has trained thousands of helping professionals to design, deliver, and champion trauma-informed education within their organization.

Design & Deliver Workshops

Well-trained educators are essential to the health of an organization.

We train you to train others on secondary trauma, empathic strain, and other topics necessary to keep frontline workers, managers, and leadership functioning at their best.

Develop a Trauma-Informed Lens

Our participants understand what makes a high-stress, trauma-exposed workplace unique.

This perspective changes the way they work and is a guidepost for everything from workshop delivery to strategic planning at the leadership level.

Program instructor

With Françoise Mathieu

Françoise Mathieu, M. Ed., RP, is an educator, speaker, and trauma-trained therapist. She is the author of The Compassion Fatigue Workbook, founding member of the Secondary Traumatic Stress Consortium, and the Executive Director of TEND.

Since 2001, she has given thousands of workshops and keynote addresses on secondary traumatic stress, burnout, and other related topics to those in the fields of health care, child welfare, the criminal justice sector, social and human services, emergency response, armed forces, and more.



Join us for our first in-person training since 2019. Meet us in the heart of downtown Calgary for an intensive training experience.


Everything you need to build your presenter toolkit including workbooks, online courses, presentation slides, resources, and more.


Reconnect in 2023 during the virtual Q&A sessions. These online discussions provide an opportunity to check-in after practicing your skills as a trainer.



The Foundations of an Empathic Strain & Secondary Trauma Workshop

What are your prior experiences as a trainer? What are your goals? We begin the program with an assessment of strengths and challenges, then explore the educational and experiential goals of a successful secondary trauma workshop.


Lessons Learned: Essential Tips for Presenters

Françoise shares her top lessons learned over her 25+ year career. We also explore delivery modalities for specific audiences and the latest research on secondary trauma and empathic strain.



Building Your Presenter Toolkit

How do we integrate self-care and grounding skills into our workshops? We discuss the neurophysiology of the pandemic on helping professionals and learn best practices for presenting the “business case” for trauma-informed education.


Organizational Health & Your Next Steps

We explore the basics of organizational health and how these concepts relate to secondary trauma education. We also learn how to perform a needs assessment and build an action plan for next steps.


Scott Jones

Superintendent, Edmonton Police Services

Scott has been a police officer for almost 30 years. He has worked in numerous areas including patrol, beats, recruit training, Professional Standards, Crisis Negotiation, Homicide, Child Protection, Human Resources, Major Crimes, and Social Policing. Scott has been practicing yoga for 10 years and recently completed training to become a yoga instructor with a focus on trauma-informed practice and mindful breath work.


11:00 AM - 12:15 PM MT

Virtual Q&A Session I

After getting a chance to test out your skills, we reconnect in 2023 to check-in with one another. How is it going? What worked and where do we go from here? (This session will be recorded.)


11:00 AM - 12:15 PM MT

Virtual Q&A Session II

Our final check-in for the program. What are next steps for you as a trainer? (This session will be recorded.)

“Beyond content, however, was the thoughtful engagement of Françoise and my peers that led to enlightenment about training aspects that go well beyond content and mechanics. It is that shared information that most impacted my ability to be a better-quality trainer.”




CAD + applicable taxes.
$500 non-refundable deposit due at time of enrollment.



Note that all times listed are in Mountain Time (MT)

8:00 AM


Coffee and hot breakfast provided.

8:30 AM

Morning Session

Breaks provided throughout.

12:00 PM


Lunch provided.

1:00 PM

Afternoon Session

Breaks provided throughout.

4:30 PM

End of Day One


Scott Jones, Superintendent of Edmonton Police Services and yoga instructor

8:00 AM

Doors Open

Coffee and hot breakfast provided.

8:30 AM

Morning Session

Breaks provided throughout.

12:00 PM


Lunch provided.

1:00 PM

Afternoon Session

Breaks provided throughout.

4:30 PM

End of Day Two

Sheraton Cavalier Calgary Hotel

2620 32nd Avenue NE

Calgary, AB T1Y 6B8

Class size is limited. Register today.

We anticipate this event will sell out quickly.

Reserve Your Space



Individuals who wish to acquire the tools and skills to educate others on the basics of secondary trauma, empathic strain, and other concepts relevant to helping professionals.

Past participants of this program include professionals from healthcare, education, legal fields, policing, military, government agencies, public health, advocacy, animal welfare, and many others.

Yes. The instructor teaches this program with the assumption that you are familiar with the concepts of empathic strain (also known as compassion fatigue) and secondary traumatic stress.

If these concepts are new to you, not to worry. All participants of the Train the Trainer Program will be given access to our Compassion Fatigue 101 on-demand course. This online course must be completed prior to the live event on Tuesday, November 22, 2022. (If you have already completed this online course, you do not have to re-do the course – however, you are encouraged to review the material).

You will also review the basics of trauma-informed care prior to beginning the Train the Trainer Program. These materials will be made available to you upon receipt of your course fee or non-refundable deposit.

We encourage all participants to set aside 4-hours of protected time prior to the beginning of the program to review the introductory material.

You will require a reliable internet connection, a microphone, and webcam. Participants will also need to be comfortable using the online program Dropbox to access materials for this program.

Yes. Both of the virtual Q&As sessions will be recorded and can be viewed on your own schedule. Note that the live sessions on November 22 – 23, 2022 will not be recorded.

Prior to the live event, participants will receive access to the Compassion Fatigue 101 online course, the Staying Grounded in Stressful Work online course, and the Making Conflict Work: Conflict Resolution Skills for Helping Professionals webinar recording. On the first day of the live training, participants will receive a copy of The Compassion Fatigue Workbook and the TEND Train the Trainer Manual. Participants will also receive access to presentation slides, handouts, resources, and other materials via Dropbox.

We reserve the right to cancel this course should the number of registrations be insufficient. We are not responsible for any costs that may be incurred by the cancellation of this course.

In the event that TEND cancels this program, all course fees including deposits will be returned to participants.

Cancellations must be received 30-days prior to the beginning of this course.

If you choose to cancel your registration on or before Monday, October 24, 2022, you will receive a refund of your course fee minus the registration deposit of $500.00 CAD. This deposit can be put towards a future program.

No refunds will be issued on or after Tuesday, October 25, 2022. A colleague may attend in your place.

Note that TEND is not responsible for any costs incurred related to travel or accommodation to the event space.

Terms & Conditions apply

In order to ensure a personalized experience for all participants, registration for this program is limited. If the current session is full, please email Alison, our Client Support Lead, to be placed on our waiting list.

Yes. We offer our Train the Trainer program as an in-house training to organizations. Contact us to learn more.


At the Sheraton Cavalier Calgary Hotel. This beautiful event space is located in the heart of downtown Calgary, Alberta, and is easily accessible from Calgary International Airport (YYC).

The address of the event space is 2620 32 Ave NE, Calgary, AB, T1Y 6B8.

The Sheraton Cavalier Calgary Hotel is located a short distance from the Calgary International Airport. Other options for travel include:

Bus Bud (offering bus transit between main cities in Alberta and British Columbia)

Calgary Transit (local public transit including bus and rail options)

Canada Bus (offering transit between large cities in Alberta)

The event is taking place at the Sheraton Cavalier Calgary Hotel.  To book a room at this hotel go to:

Participants are required to adhere to all public health measures and restrictions as directed by the local Public Health Unit and are encouraged to refer to the website of the Alberta government for the most up-to-date information. International participants may also wish to review travel requirements and other restrictions as mandated by the Government of Canada.