TEND to your high-stress teams with virtual learning

Since 2002, TEND has been delivering training and education to helping professionals around the world. Our team of specialists are experienced professionals in the fields of mental health, organizational health, and resilience integration

Why invest in our online education?

Accessible for remote teams: The landscape of work has changed. Offering virtual education is a smart move for organizations looking to offer flexible learning opportunities for hybrid workers.

An Ideal length for busy people: Each webinar is 60 minutes in length with 15 minutes allotted for a Q&A period with the presenter following the session.

Tailored to your team’s needs: The booking process begins with a “Meet the Trainer” session to ensure that the webinar content is relevant to your organization’s specific needs and goals.

On-demand recordings: Perfect for team members who cannot attend live or who learn best through repetition. Participants will have access to a prerecorded version of each webinar for 30-days.

Download our full catalogue of webinar offerings

Not sure what your organization needs?

Connect with our team and we’ll help guide you to the right option.


Most Requested Webinars


Empathic Strain & Secondary Trauma 101: Foundations Level I

Developed by Françoise Mathieu, M.Ed, RP

We pay an emotional price for doing the work that we do. Repeated and chronic exposure to large volumes of difficult stories can erode our sense of empathy for others. We can become hardened and desensitized to suffering – or conversely, we can become swallowed up by their pain.

Since the demand often outweighs what we can offer, we may also find ourselves experiencing moral distress when we cannot help everyone who comes to us. What is the impact of this on our physical and emotional well-being? How can we stay well while doing difficult work?

This session provides a foundation for understanding these very real “occupational hazards.”

  • Level of Exposure: Identify your personal risk factors
  • Warning Signs: Recognize when you are approaching the “red zone” and take action
  • Assess: What are your current strategies at home and at work?
  • Make a Plan: Steps to address your vulnerabilities

How Challenging Work Changes Us: Foundations Level II

Developed by Françoise Mathieu, M.Ed, RP

As helping professionals, we have a deep understanding of the complex web of factors that can influence an individual’s health and well-being. However, when we consider our own functioning, we sometimes fail to recognize those same influences in ourselves. In order to effectively address secondary trauma, burnout, and other related concepts, we need to take a step back and thoroughly examine the factors that influence our behaviours, thoughts, and beliefs.

This advanced webinar on secondary trauma invites participants to take a systematic review of their risk factors and areas of stress in both their professional and personal lives.

  • Numbing Out and Shutting Down: Assessing personal and professional risk factors in the context of difficult work
  • Coming Home to Secondary Traumatic Stress: Recognizing how our work impacts our loved one
  • Career-Sustaining Behaviours: Five focus areas to reduce secondary trauma
Prerequisite Recommended: This webinar expands on the information and concepts presented in Empathic Strain & Secondary Trauma 101: Foundations Level I.

Key Tools to Safeguard Your Well-Being: Practical Strategies for Individuals & Teams

Developed by Diana Tikasz, MSW, RSW

We spend time and attention ensuring that we protect our clients and the people we serve from harm. We are diligent about physical hygiene, strict about confidentiality and mindful about boundaries. However, as helping professionals, we don’t often turn that same level of attention towards our own well-being – particularly when it comes to protecting our emotional and mental health. Research shows that without adequate emotional protection, we risk our health, our relationships and – ultimately – our ability to do this work.

This webinar provides practical and easy-to-implement strategies to help staff and organizations protect themselves from the consequence and challenges of difficult work.

  • Hot, Walk & Talk Protocol: How to assist a team member following a distressing or disturbing incident
  • Low Impact Debriefing: Strategies for teams to reduce exposure
  • The Window of Tolerance Framework: Learn how to re-frame your automatic responses
  • The Power of the Pause: Quick strategies to re-center and reset

Forging Ahead: Using the Five R’s to Recalibrate Your Teams

Developed by Françoise Mathieu, M.Ed, RP

As we move into the next phase of the pandemic, many of us are trying to catch our breath after the intense pace of the last two years. However, more uncertainty is ahead. The landscape of our work has been irrevocably changed and leaders are tasked with the responsbility of guiding our teams into this new world. How do we move forward as teams ensuring that we stay healthy and compassionate? How do we navigate constant change, particularly when many elements are outside of our control as individuals?

Based on research on change management and compassion satisfaction, this webinar explores key strategies for leadership that go beyond the basics of self-care.

  • Are Self-Care & Stress Balls Working? Taking stock and identifying your areas of concern
  • When Depletion Becomes the Norm: Understanding the harmful effects of chronic stress, uncertainty, and unpredictability
  • The Five R’s: A five-part model for guiding your next steps

Compassionate Leadership: Managing Teams During the New World of “Business as Unusual”

Developed by Françoise Mathieu, M.Ed, RP

We have witnessed a seismic upheaval of the values, priorities, and goals of our people and communities. Recruitment and retention are top concerns. The landscape of work has changed, and, as leaders, we need more than a temporary solution; we need a culture shift.

Compassionate leadership is an approach to leadership that prioritizes connection. Compassionate leaders strive to embed a philosophy of caring and integrity into the culture of their workplace. Although the basic tenets of compassionate leadership are simple, implementing them in the face of limited resources, crisis situations, and established organizational cultures can feel insurmountable – and pose a challenge for even the most experienced leader.

This webinar will provide an overview of compassionate leadership, discuss common barriers, and suggest strategies to overcome them.

  • The Four Pillars of Working Well: Understanding the signature strengths of a healthy workplace
  • A Grassroots Movement: Why compassion is important at all levels of management
  • Compassionate, Not Permissive: Debunking myths and misconceptions

Navigating Through the Fog: Maintaining our Ability to Think Clearly During Times of Stress

Developed by Françoise Mathieu, M.Ed, RP

High stakes, lots of pressure, intricate problems, and few resources – crisis situations challenge us to respond quickly, compassionately, and creatively. But how do we retain the ability to think clearly when the reality is that many of us are launched into crisis situations already tired and depleted?

When experts discuss burnout, secondary trauma, and moral distress in times of crisis, they often overlook a crucial contributing factor – plain old fatigue.

In this webinar, we will discuss the neurophysiology of crises, stress, and uncertainty, and learn evidence-informed strategies to keep service providers and their leaders thinking clearly.

  • Viral Hoarding: Understanding our reactions to crisis situations
  • History of Crisis: Examining “lessons learned” from past crises
  • Brain Fog: What is it & how can we manage it?
  • Wear & Tear: Discuss the impact of this often-overlooked factor and learn evidence-informed strategies to stay focused and clear-headed