Webinars – Frequently Asked Questions

Q: What is a “webinar”?

A: The four most popular ways to offer distance training are teleseminars, webinars, self-guided ecourses and videoconferencing. Here is the difference between them:

Teleseminar: most of you are probably familiar with this format – you listen to a live or pre-recorded event/class on your phone by calling in, using a special phone number and a pin that is provided by the organisers. They are basically exactly the same as a conference call, but hundreds of people may be on the call, and you may be muted for the entire call, or unmuted at the end for questions. This is a very popular and inexpensive way to bring training to a large group of people. To participate, you need access to a phone line. Some of them are toll free, others require for you to pay any long distance fees.

Ecourse: There are two types of ecourses:

  1. Email ecourse: You sign up and then receive information/worksheets/teachings through your email on a regular basis for a set amount of time. For example, I just found this free ten week ecourse online, which will send me stress management techniques once a week for ten weeks.
  2. Online: The online ecourses are not usually live. All of the material has already been pre-loaded on the web and the participant completes the course at their own pace, reading, completing checklists, sometimes listening to pre-recorded lectures or watching pre-recorded videos. Some ecourses offer access to a live course instructor at various points, but many do not. Ecourses can be very basic  or very sophisticated (such as my colleague Dr Pat Fisher’s fantastic program “Valuable Work, Meaningful Life”, which is a 15 hour ecourse with interactive checklists, audio recordings and learning sheets.) In order to take part, you need internet access and a computer. You can access the course from any computer with a login and a pin.

Webinar: The term “webinar” is a contraction of the words “web” and “seminar” – A webinar is usually a live or recorded event where the presenter is offering a live session, either showing power point slides or a video while they are speaking. Participants are participating in the webinar through their computer, or through their phone line and computer (phone line for audio, computer for the slides) or even just on their phone if they don’t have internet capacity. Webinars often have an interactive component where participants can ask questions during or at the end of the presentation, either through live chat (sending questions electronically) or by speaking into their phone line/skype connection when the lines have been unmuted. It is an increasingly popular method for bringing training into people’s homes and office spaces. All you need is a computer, an internet connection and a set of earphones if you don’t want to bother those around you. Some webinars now also have video feed in addition to being able to view the person’s presentations. Our webinars do not currently have video feed. (I kind of like the fact that I can do these in my pjs, you know? But I also don’t have the technology for this at the moment – and there are still glitches with the video feeds at times for many people who don’t have an extremely fast internet connection).

Videoconferencing: Those of you who work in remote areas will be familiar with this method – videoconferencing is a training or meeting that is offered through a video line and projected back into each participant’s office space (so you can see them, they can see you). Traditionally, these required fairly high end technology and were offered in special videoconferencing sites (a hotel, or a business centre, for example) where each facility has a camera and an audio feed. With new technology, people can do this in the comfort of their own homes (Skype is an example of a simple videoconferencing system). But there are still potential glitches that can happen and technical help is often required. Most videoconferencing requires a very solid internet or satellite feed. The advantages of videoconferencing are having visual contact with the presenter and for the presenter to be able to view participants. It is widely used in telemedicine, for example.

Q: How do your webinars work?

A: We are currently offering two types of webinars:

  1. One time events – such as our webinar on “Making Conflict Work” which is offered as a 2 hour webinar. People pay to enroll in the webinar. It is recorded and then you can listen to it whenever you want.
  2. Classes: the Walking the Walk and Compassion Fatigue Train the Trainer courses are programs that are offered over a number of weeks. In addition to listening to the webinars, participants are expected to do complete some homework/take some quizzes online in order to obtain a certificate of attendance in these courses. For example, the Walking the Walk webinar is a three part course: Three 2 hour presentations offered live and recorded, and then a bit of reading on the participants’ part and a very short quiz. These can be completed at any time. The quizzes and homework are accessed online through a web link we send you before the course begins, called “Mindflash.” We recommend you go visit Mindflash now to see if your computer supports the software. If you are able to view the webinars but not Mindflash, please get in touch with me – we may be able to find another way.

Q: Can I get CEUS (continuing education credit) for participating in your webinars?

A: Yes. The Walking the Walk webinar provides you with a certificate upon successful completion of the course. For any other webinars, please email us and we will send you a certificate. If you need a more detailed certificate than the one offered by Mindflash, please contact us and we will be happy to provide you one. You then need to submit this certificate, along with the course description to your governing body to receive CEUs.

Q: Once I have watched the webinar, am I able to go back in and view sections for a second time?

A: You can listen to these anytime you want. You can even download the audio recording portion of the webinars to your computer as mp3 files to keep forever. The full webinar presentations will be available online to any registered participant for a year.

Q: Is there a time limit on how long I have to complete the course (i.e.: 2 weeks,  1 month etc..)

A:  Yes, the courses are available online for 365 days from the date where you purchase the course. The Train the Trainer Program has its own specific deadlines which are outlined under the course.

Q: Is there a separate cost per participant?

A:  Yes, each participant pays the workshop amount, but there are also group rates with a 20-30% rebate.

Q: Are your webinars confidential?

A: Yes. No information about webinar participants will be shared with anyone. If you ask a question, only your first name will be used, or a pseudonym, if you prefer. All contact information is kept strictly confidential.

Q: What are the system requirements to take your courses?

For the classes such as Walking the Walk and the Train the Trainer course, we will be using a system called “Mindflash.” Before you register, please make sure that you have access to a computer that can accommodate this program: Operating Systems: Windows XP, Windows Vista, Windows 7, Windows 8, Mac OSX 10.5+Browsers: Firefox 3.5+, Internet Explorer 7+, Safari 4+, Google ChromeFlash Versions: Flash 10.1.102+Trainees can take courses on iPad iOS 5+

To participate in our webinars, you need:

1) A computer with internet access

2) Earphones connected to your computer if you are in a public place

To hear the presentations, you can simply do so on your computer by accessing the link we will send you.

If you would like to test this out, check out a free webinar I offered last year for my book launch by clicking here.

Q: What is the cost for this?

Each webinar has a different price point – please visit our website to see the rates.  We also offer group rates.

Q: Is the information covered in Walking the Walk Webinar similar to the information being provided in your annual June Compassion Fatigue Conference?

No, the June conference is a totally different event – it is an annual showcase featuring many different specialists in the field who talk about their special area (eg. workplace health, mindfulness etc). However, with Meaghan Welfare presenting on Conflict and another colleague of mine and I are preparing a webinar that will be aired in the late spring on implementing CF strategies in the workplace, you will get some elements of the conference, but the keynote speakers are not offered in webinar format.

Didn’t find an answer to your question? Please contact us!