About TEND

We provide education and consulting to a broad spectrum of workforces encountering stress and intense workloads. Our training assists helping professionals to understand and address the natural consequences of working in a high-stress and trauma-exposed workplace.

In 2002, our Executive Director, Françoise Mathieu. began offering training and education on compassion fatigue and secondary traumatic stress. A few years later, and with the expertise of organizational health expert Dr. Patricia Fisher, TEND was founded. Their shared mission of “helping the helper” has been the catalyst for two decades worth of training and resources. In 2021, Dr. Fisher officially retired and now serves as a Senior Advisor to our team.

We have two teams that work together to create, coordinate and deliver our training:

Our TEND Specialists are experienced professionals from the fields of mental health, organizational health, and resilience integration. Our presenters are some of the best at addressing challenging topics in a way that is approachable, relatable, and easy to grasp.

Our TEND admin team supports the day-to-day functioning of all of our services. When you submit our Contact Us form, it is our friendly admin team that you will be hearing from.

You can learn more about the people of TEND here. 

The terms helping professional and caring professional are used to describe those whose role it is to help, care for, or protect others. This includes healthcare professionals, first responders, lawyers, judges, counsellors, therapists, teachers, funeral workers, animal care workers, customer service representatives – and so many more.

If your job is to help others – whether that be through treatment, counselling, advocacy, volunteering, community outreach, or customer service – you are a helping professional.

Our Services

We are pleased to offer a variety of options depending on your needs.

If you are looking for training that you can access at anytime and from anywhere, check out our On-Demand Courses or consider a subscription to our Psychological PPE Program. If you would like to learn how to deliver workshops on empathic strain and burnout, consider enrolling in our TEND Train the Trainer Program.

If you are leader, we offer an intensive program on Compassionate Leadership.

If you are looking for training for your team or organization, check out our catalogue of webinars, learn more about our live training options, or contact us for a customized solution. Looking for a keynote speaker? Inquire about availability.

Each year we offer our CARE4YOU Conference. Join our mailing list and be the first to know when registration is open.

Haven’t found what you need? We also host a library of resources, videos, and articles that are freely available to anyone in need of evidence-informed strategies.

Our training addresses the natural consequences of working in a high-stress, trauma-exposed workplace. Topics covered in our education include:

  • Empathic strain (also known as Compassion fatigue)
  • Secondary trauma (also known as Vicarious trauma)
  • Burnout
  • Moral distress
  • Organizational health
  • Post-traumatic growth
  • Navigating crisis and uncertainty
  • Conflict
  • Compassionate leadership

Yes. Several of our TEND Specialists have held or currently maintain positions of leadership in their respective field and are uniquely qualified to offer insight and education to leadership. View our webinar catalogue for sessions specifically designed for leadership (under the  “Learning for Leadership” section) or check out our Compassionate Leadership Program. 

Unfortunately, no. However, if you are in crisis, you deserve support. There are resources available to you:

Crisis Services Canada
Mental Health America
List of International Suicide Hotlines

Note that the information presented in our services is not intended to be a substitute for professional advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a physical and/or psychological condition. Never disregard professional medical advice or delay in seeking it because of something you have read or seen on TEND’s website or during our online courses.

Yes. We offer consulting services to individuals and organizations looking for professional advice, guidance, and support. Get in touch.

Yes. All of our trainings can be delivered in French. However, our capacity to do so is limited by the availability of our French speaking presenters. If you require a French or bilingual presentation, please get in touch well in advance of your preferred presentation date.

We also offer some of our most popular resources in French.

Virtual Training

All of our training and education options can be delivered virtually. Check out our catalogue of webinar offerings or contact us to discuss a customized solution.

Zoom. We have found this to be most accessible and reliable platform for our clients.

Here is an outline of the process:

  • The first step is to connect with our team to coordinate the details of your virtual event including date, time, presenter, and topics.
  • Our Webinar Support Coordinator will send you a Zoom link. You will distribute this link to participants. Participants will use this link to register for the live event. Once registered, participants will receive an email with instructions to access the live event as well as a series of reminders.
  • On the day of the live event, a TEND IT representative will be available on the webinar to assist with any technical issues. While we do our best to help when we can, note that there may be times when we are unable to assist due to issues outside of our control (e.g., firewall protections, hardware issues, poor internet connection). If you have access to your own IT team, we recommend connecting with them before your event to ensure smooth sailing.
  • Following the live event, our team will send you a link to access an on-demand version of your webinar. This pre-recorded session will be available for 30-days.

Note that customized virtual training sessions are not recorded.

Absolutely – in fact, we encourage it. Our priority at TEND is ensuring that the content of your virtual training is appropriate and meaningful to your people’s needs. After a training agreement has been signed, the TEND Trainer will contact you to arrange a 30-minute “Meet the Trainer” call.

Our standard trainings can host 500 participants.

We can accommodate larger groups – however, an additional fee may be necessary to cover the increased capacity. Just tell us what you need and we will find a solution that suits you best.

For two reasons:

1.) We have found that participants are more likely to engage when the session is not recorded.

2.) To ensure respect for the privacy of our clients and participants of our virtual trainings. You can learn more about our commitment to privacy here.

Note that the recordings that are provided to your team following a live event are pre-recorded versions. These sessions were recorded without an audience and, therefore, are not specific to any one profession or organization.

Live Training

All of our training and education options can be delivered in-person at your organization.

However, at this time, our ability to offer in-person options may be restricted by public health guidelines. The health and safety of our team members, our clients, and our communities are top priorities. As things change and evolve, we will reassess our capacity for in-person training.

Contact us and we will be happy to explore options with you.


Yes. We offer group pricing for all of our On-Demand Courses, e-books, and subscriptions. Contact us and we will be happy to send you some options.

We accept Visa and Mastercard or you can pay by cheque or PayPal.

For Canadian clients, we can accept EFT.

Ready to book a training? Need more information?

Contact us – we would love to hear from you.