Topics & Training
Education & Consulting for Helping Professionals
Skill Building & Essential Tools
Key Learnings
- Understand how stress affects our bodies and behaviours.
- Learn a useful framework for pausing and taking stock.
- Build a toolkit of micro-skills that can be used before, during, and after stressful situations.
Key Tools to Stay Grounded & Centered
Build your stress recovery toolkit to stay well before, during, and after difficult moments
Overview
What does it really mean to pause and reset? When working in complex workplaces, common “self-care” advice can sometimes miss the mark. How can we reset and meaningfully recalibrate when working at the demanding pace that our professions often require?
Research in the field of traumatic stress suggests that self-awareness may be the key to preserving our ability to do this challenging work. This training provides simple, quick, and effective strategies to check-in, reset, and refuel throughout your day.
Key Learnings
- Understand why some debriefing practices are more harmful than helpful.
- Learn step-by-step processes for low impact debriefing.
- Recognize the importance of establishing communities of support.
Debriefing & Mutual Support
Establishing & Embedding Communities of Support in Our Work
Overview
Many professions use the term “debriefing” to describe protocols used to respond in the aftermath of critical events. Yet, there is confusion about which practices are helpful and healthy – and which ones may lead to further harm. How do we support one another while protecting ourselves from traumatic content? How do we embed regular check-ins for mutual support?
This training provides best practice recommendations for processing the distressing elements of our work. It also provides guidance on establishing communities of support and debriefing processes that consider critical incidents as well as the cumulative impact of on-going trauma exposure – which, due to its subtle nature, can often be overlooked.
Key Learnings
- “What if I’m adding to my team’s workload?” and other common concerns about setting boundaries.
- Recognize the consequences of poor boundary setting from an individual, group, and organizational perspective.
- Learn strategies to set and receive boundaries in a healthy way.
Defining the Line
Setting and maintaining healthy boundaries
Overview
Many of us are drawn to this work by a desire to care for and help others. Our ability to extend empathy and compassion makes us great at our jobs – but what happens when we overextend this ability? When boundaries are poorly defined, too rigid, or completely absent, the consequences are felt by everyone: colleagues, peers, leadership, and the people we serve.
Research shows that healthy boundaries are a protective factor against the ill-effects of stressful work. This training provides strategies to set and maintain healthy boundaries.
Key Learnings
- Understand how past trauma and other contributing factors affect crisis reactions.
- Learn how to apply the eight steps of Psychological First Aid (PFA) within specific workplace settings.
- Build your Personal PFA plan.
Psychological First Aid
Providing emotional support in the aftermath of a critical incident or crisis
Overview
How we help is just as important as what we do to help. Stress, grief, and past experiences have a powerful impact on a person’s ability to cope in the wake of traumatic events. When we have the skills to support others through a crisis, we can help to mitigate the lasting impacts of witnessing or experiencing trauma.
This training provides strategies and tools for providing emotional support to others using Psychological First Aid, an evidence-informed approach to providing assistance to others in the aftermath of a crisis.
Key Learnings
- Understand the psychological & behavioural aspects of emotional escalation.
- Identify common challenges of verbal de-escalation and learn strategies to overcome them.
- Learn four practical steps to de-escalate intense situations.
Calming the Storm
Strategies to de-escalate high-emotion moments
Overview
When working in a client-facing role, it is inevitable that we encounter frustrated, angry, or dissatisfied people. These interactions can range from uncomfortable to frightening. However, with the right tools and strategies, we can learn to respond calmly and effectively, turning these situations into opportunities to build trust and strengthen relationships.
Verbal de-escalation is a set of practical skills that can lead to a safer, calmer workplace. This training provides foundational skills in de-escalating emotional dysregulation.
Key Learnings
- Understand why conflict happens and recognize the dangers of unmanaged conflict.
- Identify common sources of conflict within teams.
- Learn strategies to effectively work with different conflict management styles.
Conflict Resolution
Foundational Skills in Making Conflict Work
Overview
In today’s world of work, three things are certain: there will be change; there will be stress; and these two factors will lead to conflict. Unattended conflict can have a disastrous effect on the well-being of teams and organizations. How do we bring our teams together in the face of shifting mandates, resource shortages, and other stressors?
Healthy conflict can be a source of growth, opportunity, and success. This training provides foundational skills in conflict resolution.
Contact us to book your training today.
Not sure which topic is the best option for your team? Looking for a customized solution?
We can help. Fill out our contact form and we will be in touch.