Topics & Training

Overview

What does it really mean to pause and reset? When working in complex workplaces, common “self-care” advice can sometimes feel downright unhelpful. How can we reset and meaningfully recalibrate when working at the demanding pace that our professions often require?

Research in the field of traumatic stress suggests that self-awareness may be the key to preserving our ability to do this challenging work. This training provides simple, quick, and effective strategies to check-in and recalibrate throughout our day.

Overview

Many professions use the term “debriefing” to describe protocols used to respond in the aftermath of critical events. Yet, there is confusion about which practices are helpful and healthy – and which ones may lead to further harm. How do we support one another while protecting ourselves from traumatic content? How do we embed regular check-ins for mutual support?

This training provides best practice recommendations for processing the distressing elements of our work. It also provides guidance on establishing communities of support and debriefing processes that consider critical incidents as well as the cumulative impact of on-going trauma exposure – which, due to its subtle nature, can often be overlooked.

Overview

Many of us are drawn to this work by a desire to care for and help others. Our ability to extend empathy and compassion makes us great at our jobs – but what happens when we overextend this ability? When boundaries are poorly defined, too rigid, or completely absent, the consequences are felt by everyone – loved ones, team members, organizations, and the people we serve.

Research shows that healthy boundaries are a protective factor against the ill-effects of stressful work. This training provides strategies to set and maintain healthy boundaries.

Overview

How we help is just as important as what we do to help. Stress, grief, and past experiences have a powerful impact on a person’s ability to cope in the wake of traumatic events. When we have the skills to support others through a crisis, we can help to mitigate the lasting impacts of witnessing or experiencing trauma.

Psychological First Aid is an evidence-informed approach to providing emotional support to others. This training provides foundational skills in crisis support.

Overview

When working in a client-facing role, it is inevitable that we encounter frustrated, angry, or dissatisfied people. These interactions can range from uncomfortable to frightening. Without the skills and confidence to handle these situations, we run the risk of damaging our relationships with others and contributing to our own emotional exhaustion.

Verbal de-escalation is a set of practical skills that can lead to a safer, calmer workplace. This training provides foundational skills in de-escalating emotional and behavioural agitation.

Overview

In today’s world of work, three things are certain: there will be change; there will be stress; and these two factors will lead to conflict. Unattended conflict can have a disastrous effect on the well-being of teams and organizations. How do we bring our teams together in the face of shifting mandates, resource shortages, and other stressors?

Healthy conflict can be a source of growth, opportunity, and success. This training provides foundational skills in conflict resolution.