The online program that trains you to train others in managing high-stress, trauma-exposed work.

Since 2008, TEND has trained hundreds of professionals to design and deliver their own secondary trauma and empathic strain workshops within an agency and as part of their own independent business.

Well-trained educators are vital for improving organizational health, increasing staff resilience, and ensuring sustainable education throughout the years.

Four Weeks of Interactive Learning

Each week, dive into advanced topics relevant to high-stress, trauma-exposed professions. Explore best practices, assess your strengths and vulnerabilities, and learn how to refine your message.

Weekly Q&A Sessions to Consolidate Your Learning

Class sizes are limited to ensure an individualized experience and to foster a community of support.

Program instructor

With Françoise Mathieu

Françoise Mathieu, M. Ed., RP, is an educator, speaker, and trauma-trained therapist. She is the author of The Compassion Fatigue Workbook, founding member of the Secondary Traumatic Stress Consortium, and the Executive Director of TEND.

Since 2001, she has given thousands of workshops and keynote addresses on secondary traumatic stress, burnout, and other related topics to those in the fields of health care, child welfare, the criminal justice sector, social and human services, emergency response, armed forces, and more.

Everything you need to design and deliver your own workshops.

Build your presenter toolkit and craft engaging workshops based on best practices in the field.

Course workbooks
  • The Compassion Fatigue Workbook
  • The TEND Train the Trainer Manual
On-demand learning
  • Compassion Fatigue 101
  • Staying Grounded in Stressful Work
  • Making Conflict Work: Conflict Resolution Skills for Helping Professionals
Resources and Handouts
  • Handouts and assessment tools
  • PowerPoint templates and guides
  • Recommended resources and articles

“I truly appreciated how delicately Francoise and the other participants managed the topics given the current climate. It was a supportive and insightful group and I am grateful for this experience!”

– Participant of the Fall 2021 Session
Week one

The Foundations of a Empathic Strain & Secondary Trauma Workshop

  • What’s New? The latest research on secondary trauma and empathic strain.
  • Risk Factors for Helping Professionals: Using the TEND Venn Diagram to help your audience understand burnout, moral distress, and related concepts.
  • Assessing Your Strengths: Reflect on what skills you have as a presenter and identify areas to improve.
Week two

How to Make Your Workshop Stick

  • Educational & Experiential Goals: A framework to guide the creation of your workshop.
  • Five Components of an Engaging Workshop: Make it memorable and valuable to your audience.
  • Building Your Presenter Toolkit: Strategies to engage your audience and tailor your content to specific professions.
  • “Classroom” Management: Learn how to manage the “doom and gloom” crowd and other difficult audiences.
Week three

Lessons Learned: Essential Tips for Presenters

  • Presenting on Self-care & Resilience: How to get your audience on-board with mindfulness.
  • Support Your Case: Where to find data to back-up your facts.
  • Getting Buy-In: Dealing with pushback and ensuring a safe learning environment.
  • Zoom, MS Teams, and More: Tips for creating an engaging presentation on a virtual platform.
Week four

Presenting to Leadership & Your Next Steps

  • Organizational Health: How to approach these topics with your audience.
  • Complex Stress: Understanding what makes a trauma-exposed workplace unique.
  • Quick Start Guide: Tools and resources for presenting to leadership.
  • Action Plan: Making a concrete strategy for your next steps as a trainer.
Week five

Final Q&A Session

After getting a chance to test out your skills, reconnect with your peers and Françoise for a final Q&A session.

Summer 2024 Session



Tuesday, July 9, 2024

12:00 PM – 2:00 PM ET


Thursday, July 11, 2024

1:00 PM – 2:15 PM ET


2:30 PM – 3:45 PM ET



Tuesday, July 16, 2024

12:00 PM – 2:00 PM ET


Thursday, July 18, 2024

1:00 PM – 2:15 PM ET


2:30 PM – 3:45 PM ET



Tuesday, July 23, 2024

12:00 PM – 2:00 PM ET


Thursday, July 25, 2024

1:00 PM – 2:15 PM ET


2:30 PM – 3:45 PM ET



Tuesday, July 30, 2024

12:00 PM – 2:00 PM ET


Thursday, August 1, 2024

1:00 PM – 2:15 PM ET


2:30 PM – 3:45 PM ET


Final Q&A

Thursday, September 12, 2024

1:00 PM – 2:15 PM ET

*In an effort to facilitate meaningful discussions, participants will be assigned to one of two groups for the weekly Q&As. Every effort will be made to ensure that participants are grouped with members from similar sectors or professions. All participants will attend the Final Q&A at 1:00 PM ET on Thursday, September 12, 2024.



CAD + Applicable taxes.
$500 non-refundable deposit due at time of enrollment.

Register for Summer 2024


Individuals who wish to acquire the tools and skills to educate others on the basics of empathic strain/compassion fatigue and secondary trauma. Past participants of this program include professionals from healthcare, education, legal fields, policing, military, government agencies, public health, advocacy, animal welfare, and many others.

Yes. The instructor teaches this program with the assumption that you are familiar with the concepts of empathic strain (also known as compassion fatigue) and secondary traumatic stress.

If these concepts are new to you, not to worry. All participants of the Train the Trainer Program will be given access to our Compassion Fatigue 101 on-demand course. This online course must be completed prior to beginning the Train the Trainer Program. (If you have already completed this online course, you do not have to re-do the course – however, you are encouraged to review the material).

You will also review the basics of trauma-informed care prior to beginning the Train the Trainer Program. These materials will be made available to you upon receipt of your course fee or non-refundable deposit.

We encourage all participants to set aside 4-hours of protected time prior to the beginning of the Train the Trainer Program to review the introductory material.

In an effort to facilitate meaningful discussions, you will be assigned to one of two groups for the weekly Q&As. This helps to keep the group size small and to ensure that everyone has an opportunity to contribute. Every effort will be made to ensure that you are grouped with members from similar sectors or professions.

Both groups will attend the final Q&A session at the end of the program.

If you have a schedule conflict with one of the Q&A times, please note this when submitting your registration form or contact Jennifer, our Training Support Lead. Participants will be notified of their assigned Q&A time at least two weeks in advance of the beginning of the program.

You will require a reliable internet connection, a microphone, and webcam. Participants will also need to be comfortable using the online program Dropbox to access materials for this program.

We reserve the right to cancel this course should the number of registrations be insufficient. We are not responsible for any costs that may be incurred by the cancellation of this course.

In the event that TEND cancels this program, all course fees including deposits will be returned to participants.

  • If you choose to cancel your registration on or before 8 days prior to the beginning of the course, you will receive a refund of your course fee minus the registration deposit of $500.00 CAD + Tax. This deposit can be put towards a future program.
  • If you have already received the materials for this course prior to cancelling, you will be responsible for this cost ($250.00 CAD + Tax)
  • No refunds will be issued on or after Tuesday, July 2, 2024. A colleague may attend in your place.

Terms & Conditions apply

Yes. All of the sessions will be recorded and can be viewed on your own schedule. Participants will be responsible for reviewing any missed materials throughout the course.

In order to ensure a personalized experience for all participants, registration for this program is limited. If the current session is full, please email Alison, our Operations Manager, to be placed on our waiting list.

Yes. We offer our Train the Trainer program as an in-house training to organizations. Contact us to learn more.