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Topics & Training

Education & Consulting for Helping Professionals

Foundational Training

If this is the first time your organization is offering TEND education, we recommend that you begin by offering our foundational trainings.
These sessions are designed to provide participants with the language to talk about the concepts that are central to well-being in the helping professions.

doctor, nurse, phsysician

Key Learnings

  • Identify your risk factors for secondary traumatic stress and empathic strain.
  • Develop strategies to take stock, reduce trauma exposure, and reset.
  • Make a plan for sustainable change.

Secondary Traumatic Stress & Empathic Strain

Understanding the Foundational Concepts of Trauma-Exposed Work



How do we stay well when bearing witness to suffering? What is the impact of hearing, seeing, and reading about trauma daily? Chronic exposure to difficult stories can lead to experiences of secondary traumatic stress and empathic strain (also known as compassion fatigue).

These occupational hazards are normal and common – particularly when working with people in crisis. This training explores the impact of empathic strain and secondary trauma exposure on the physical and emotional well-being of helping professionals and offers strategies to stay well.

Key Learnings

  • Identify the risk factors for work-related overwhelm.
  • Recognize the impact of crisis situations and “wear & tear” on energy levels.
  • Learn evidence-informed strategies to rest and refuel.

Chronic Stress

Managing Work-Related Exhaustion & Overwhelm



Heavy workloads, intricate problems, and dwindling resources – these are challenges faced by today’s busy workplace. Despite this, our work requires us to be compassionate, focused, and creative. How do we think clearly and stay well in the face of exhaustion and depletion?

When experts discuss work-related stress, they often overlook an important contributing factor: plain old fatigue. This training provides strategies to manage the chronic “wear and tear” of working in a helping profession.

Key Learnings

  • Understand trauma and identify myths and assumptions.
  • Learn about the long-term impact of Adverse Childhood Experiences (ACEs) on physical and mental well-being.
  • Review the six guiding principles of a trauma-informed approach.

Trauma-Informed Practice

Fundamental Concepts for Complex Workplaces



Supporting people with complex needs can be challenging. Providing responsive and compassionate service is only possible when we recognize the pervasive impact that trauma can have on a person’s life and the way they engage with the world. When we reframe our perspective from “what is wrong with you” to “what happened to you,” we help to create an atmosphere of safety, trust, and collaboration. In this setting, we empower the people we serve, those we work alongside, and ourselves to fully engage with the services we provide.

This training provides an introduction to the fundamentals of trauma-informed practice.

Contact us to book your training today.

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